ArticleAI & Intelligent Business
AI Automation vs. Traditional Process Automation
Two different tools for two different problems. Choosing wrongly is the most common source of automation disappointment.
Written for Operations and technology leaders.
In preparation
This piece has been scoped but is not yet released. The outline below is exactly what it will address. If the topic is live for you now, we will share our current thinking in a conversation rather than make you wait for the publication.
What this piece covers
- 01
Deterministic rules versus judgement under ambiguity
- 02
Where each approach fails, and how that failure appears
- 03
A practical selection test for a given workflow
Part of our AI & Intelligent Business thinking. Where AI changes how a business operates — not where it adds another layer of software.